Sody App Refund Policy

Last Updated: July 21, 2026

1. Introduction & Commercial Agent Status

This Refund Policy applies to your use of the Sody App and Platform. By making a booking or purchase, you agree to these terms.

Sody as a Commercial Agent:
For an automated booking deposit paid through the Sody Platform, Sody acts as a limited commercial payment collection agent for the Salon. Paying that deposit through Sody is treated as payment to the Salon for that deposit. Sody does not collect the remaining service balance, which is paid directly to the Salon.

However, the Service Agreement is strictly between you (the Consumer) and the Salon. The Salon is solely responsible for providing the service and determining whether a refund is warranted under their specific policies.

If the Salon offers manual PayNow, you pay the Salon directly and may be required to upload payment proof. Sody provides the software and administrative workflow for that arrangement, but does not receive or hold the manual PayNow funds. The Salon is responsible for deciding whether a manual PayNow refund is due and for sending it to you.

This also applies to salon-created Packages, Credits, Stamp Cards, Rewards, loyalty programs, and similar promotions made available through the Platform. Sody only provides the software experience and administrative workflow for these features. The Salon is solely responsible for setting and honoring the applicable terms, including whether any refund, credit, reinstatement, balance adjustment, or exception is permitted.

2. Sody Platform Fees (Non-Refundable)

Sody charges specific fees for premium platform features. These fees are paid to Sody App Pte. Ltd. for the use of our technology and are distinct from the Deposit paid to the Salon.

Sody Partner Subscriptions (PLUS+ and PRO): Fees paid for Sody Partner subscriptions, including monthly or yearly SODY PLUS+ and SODY PRO plans, are non-refundable. If you cancel your subscription, you will not receive a refund for any remaining time in your billing period, but you will continue to have access to the paid features until the end of that period.
Messaging Top-Ups and Auto-Reload: Payments used to add to a messaging balance are payments for Sody platform services, including supported WhatsApp and SMS features. Once a top-up or automatic top-up has been successfully processed and credited, it is generally non-refundable. Unused messaging balance does not create a right to a cash refund, transfer, or cash credit, subject to applicable law and the exceptions below.
Failed or Duplicate Messaging Transactions: Failed, duplicate, unauthorized, or legally required reversals may be reviewed and corrected through the applicable payment or support process. Contact Sody at [email protected] with relevant transaction details. Any provider-required reversal or refund is handled according to the provider's requirements and applicable timing.
Staff Add-Ons: Fees for additional staff slots, including prorated or recurring add-on charges, are non-refundable. Unused staff slots may remain available until the applicable subscription period ends but do not create a right to a refund or cash credit.
Custom Domain Registrations: Fees paid for custom domain names (e.g., via Link in Bio) are strictly non-refundable. Once a domain is registered or renewed on your behalf, the cost is incurred immediately and cannot be reversed.
Sody Explorer Voucher: The purchase fee for the Explorer Voucher is strictly non-refundable. The vouchers contained within the Explorer Voucher have no cash value, cannot be exchanged for cash, and cannot be refunded even if expired or unused.

3. Salon Deposits, Packages & Cancellations

For bookings, you enter into a direct contract with the Salon. Refunds for Deposits are governed by the Salon's Cancellation Policy, which is displayed to you before you confirm your booking.

Standard Cancellation: If you cancel a booking, your refund eligibility depends on the notice period you provide (e.g., 24 hours, 48 hours) as defined by the Salon.
Salon-Initiated Cancellation: If a Salon cancels your confirmed booking, or rejects your booking request, you are entitled to a full refund of the Deposit. Sody will process this refund upon the Salon's instruction or system confirmation.
Salon-Created Packages and Credits: Refunds, credits, validity, expiry, redemption, approval, rejection, balance calculations, and fulfillment of any Package or Credit are determined solely by the Salon's Package or Credit terms. Sody is not the seller, issuer, guarantor, or obligor of any Package or Credit and is under no obligation to refund a Package or Credit from its own funds.
Manual Approval or Off-Platform Collection: Where a Salon uses manual approval, PayNow, bank transfer, cash collection, or any similar payment arrangement for a Package or Credit, the Salon is solely responsible for confirming receipt of payment, approving the Package or Credit, and determining whether any refund or credit is due.

4. No-Show Policy

If you fail to attend your appointment ("No-Show") without canceling in advance, you are subject to the Salon's No-Show Policy.

In most cases, a No-Show results in the forfeiture of 100% of the Deposit. Sody is not authorized to refund a Deposit marked as a No-Show by the Salon unless the Salon explicitly authorizes us to do so.

6. Refund Processing & Timing

Refund Method: Eligible automated booking deposit refunds are generally returned through the original payment method where supported. Manual PayNow payments are made directly to the Salon and any approved refund is handled by the Salon. If no deposit was collected, there is no deposit to refund. Refund eligibility and any payment-provider requirements may vary by payment method.

Timeline: Refund timing depends on the payment method, the Salon's action where a manual refund is required, and the relevant bank or payment provider. Any estimate shown in Sody is not a guarantee. Manual PayNow refunds may take longer because they depend on the Salon to complete the transfer and submit proof.

Refund Amounts and Transaction Costs: The amount returned may differ from the original amount where applicable processing or non-recoverable transaction costs, discounts, credits, or Salon policy adjustments apply. Any applicable refund amount or charge will be determined in the relevant payment or refund flow. Sody is not responsible for foreign transaction fees or banking charges incurred during the initial purchase or refund process.

7. Disputes & Chargebacks

First Step: If you are dissatisfied with a service or a cancellation charge, you must first contact the Salon directly.

Sody's Discretion: While Sody is not a party to the Service Agreement, if you are unable to resolve a dispute with a Salon, you may contact us at [email protected]. At our sole discretion, and always as a last resort, Sody may elect to issue a refund or credit if we deem it fair. However, we are under no obligation to do so.

For the avoidance of doubt, this discretionary assistance does not make Sody responsible for refund decisions relating to salon-created Packages, Credits, Stamp Cards, Rewards, loyalty programs, or similar promotions. Any such refund, reinstatement, extension, redemption, balance correction, or exception remains solely the Salon's responsibility.

Unjustified Chargebacks:
You agree to contact Sody to resolve any payment disputes before filing a chargeback or dispute with your bank or credit card provider. If you file a chargeback that is deemed unjustified (e.g., filing a dispute for a non-refundable Deposit after a No-Show), Sody reserves the right to suspend or permanently terminate your account.

8. Changes to this Policy

Sody reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of the Platform constitutes acceptance of the revised policy.

9. Contact Us

If you have questions regarding this policy, please contact us:

Sody App Pte. Ltd.
Email: [email protected]
WhatsApp: +65 8361 4397